Our NTL internet connection has been dreadful over the last week or two. Their service stresses me out. Booked an engineer on the phone on Saturday:
Technical support man: "So just to confirm, the engineer will attend between 12 and 6 on Wednesday. Also, please contact us if you are unable to attend the appointment; as part of NTL company policy if you miss the appointment, we will charge you £10."
Me: "That's interesting, because one of your engineers was booked to come round last week and he missed the appointment. Will you pay me £10?"
Man: "I'm sorry sir?"
Me: "I booked an engineer before and he didn't turn up. Do I get £10?"
Man: "Please accept our apologies."
Some number crunching: since getting an NTL line, we've spent a total of £4.87 and 84 minutes on phonecalls to technical support. When their stuff breaks, we have to pay them more!